FAQs

For additional questions about the conference, check out our list of FAQs below.

What does my registration fee cover?

The full conference registration fee includes access to all sessions, the Partner & Product Expo, Party, and all hosted meals. Travel and hotel costs are the responsibility of the attendee.

What meals are hosted by the conference?

The conference will include the following meals:

  • Light breakfast, break snacks, lunch and dinner at the Party on Tuesday
  • Light breakfast, break snacks and a full lunch on Wednesday

May I bring a guest?

Each registered conference attendee is allowed to bring one (1) guest to the Main Evening Event on Tuesday evening for £200. Your guest must be +18 years of age, no exceptions. You may register your guest during the conference registration process. Guests are not admitted to hosted meal functions, keynote presentations, or sessions.

How do I cancel or change my hotel reservation?

Please contact the hotel where the booking has been made to make any amendments or cancellations to your booking.

If I cannot attend, may I substitute someone from my organisation?

If you are not able to attend, you may substitute another person from your company at no additional charge. Substitutions can be made by emailing the Cornerstone Convergence team at convergenceemea@csod.com.

Are there penalties for cancelling my registration?

Should you need to cancel your conference registration, you may do so by September 09 for a full refund. If you cancel after this date you will receive a refund, less a 20% processing fee. Refunds will not be given if you cancel on or after October 28..

What is the dress code for the conference?

Conference attire is casual.

What is the dress code for the evening events?

Casual, layers recommended.

Will transportation be provided from promoted Hotels (Hilton Tower Bridge, The Tower Hotel, Doubtletree by Hilton London – Tower of London and the Dorsett City London Hotel) to Tobacco Dock?

Transportation will be provided from selected hotels to Tobacco Dock. We will also provide coaches from the party venue back to these selected hotels. Please check the Hotel & Travel page for more information.

What will the weather be like in London during the conference?

The month of November in London is usually fairly cold, with a chance of being wet and windy.

How many attendees are expected at this year's Cornerstone Convergence EMEA conference?

This year’s conference is expected to see over 2000 attendees.

I am registering as a group - how do we claim the Buy 3, Get 1 Free pass?

All four (4) registrants must be registered together in the same form. This can be done by selecting “add new person” during the registration process until all attendees have been added. The 4th pass will automatically be free at the checkout page and reflected in the balance.

Do I need to pre-register for breakout sessions before the conference?

All breakout sessions do not require pre-registration. You may select which sessions to attend on-site and badges will be scanned at the entrance. Sessions are a first-come, first-served basis, so anticipate to arrive at least 10 minutes prior to session start time. Doors will be closed once sessions have reached maximum seating capacity.

How can I view the session presentations following the conference?

Copies of the session presentations will be posted to the Cornerstone Success Center by end of the month following the conference.

How do I download the Cornerstone Convergence mobile app?

The Cornerstone Convergence mobile app will go live 1-2 weeks prior to the conference. All registered attendees will be notified when the app is live and ready for download along with additional conference information.

I still have a question!

Can’t find what you need here? Please email the Cornerstone Convergence team at convergenceemea@csod.com for all general inquiries.